QUALITY & COMPLIANCE

Finnastra’s core values feature an unwavering commitment to delivering the highest quality of work. We establish a foolproof RCM process that guarantees top-of-the-line results with zero errors.

Our team runs frequent audit checks and conducts weekly refresher tests to ensure our associates stay updated with the processes/industry specifics.

Our productivity measurement tool enables us to track every individual’s performance quality, identify quality breaches at the initial stages, and implement necessary controls.

Our Compliance Plan

Restricted physical access to workstations.
A unique username and password allocation to every associate to restrict unauthorised access to our network
Employees must sign an Intellectual Property Agreement during onboarding, including a clause prohibiting PHI disclosure (Protected Health Information)
Finnastra’s specialists leverage secured VPN tunnels to minimise the risk of data theft.
Faxes, insurance correspondences and printed documents are safely stored in secured lockers.
Cameras and devices which can copy and transfer data digitally are not permitted at our work stations.
Redundant forms and documents containing PHI are thoroughly shredded.
Daily data backup to avoid data loss which ensures business continuity.

As a globally trusted medical billing company, we recognise the significance and implications of HIPAA and guarantee 100% HIPAA compliance by outlining strict policy documents. Our information and compliance programs are committed to protecting every piece of PHI.

QUALITY & COMPLIANCE

Our Compliance Plan

Restricted physical access to workstations.

A unique username and password allocation to every associate to restrict unauthorised access to our network

Employees must sign an Intellectual Property Agreement during onboarding, including a clause prohibiting PHI disclosure (Protected Health Information)

Finnastra’s specialists leverage secured VPN tunnels to minimise the risk of data theft.

Faxes, insurance correspondences and printed documents are safely stored in secured lockers.

Cameras and devices which can copy and transfer data digitally are not permitted at our work stations.

Redundant forms and documents containing PHI are thoroughly shredded.

Daily data backup to avoid data loss which ensures business continuity.

As a globally trusted medical billing company, we recognise the significance and implications of HIPAA and guarantee 100% HIPAA compliance by outlining strict policy documents. Our information and compliance programs are committed to protecting every piece of PHI.

HIPAA/Information Security